These Online Store Terms and Conditions have been prepared by the lawyers of Prokonsumencki.pl. The Online Store www.sklep.eurowolle.pl cares about consumer rights. A consumer may not waive the rights granted to them under the Consumer Rights Act. Contractual provisions that are less favorable to the consumer than the provisions of the Consumer Rights Act are invalid, and the provisions of the Consumer Rights Act apply in their place. Therefore, the provisions of these Terms and Conditions are not intended to exclude or limit any consumer rights to which consumers are entitled under mandatory provisions of law. Any possible doubts should be interpreted in favor of the consumer. In the event of any inconsistency between the provisions of these Terms and Conditions and the above regulations, those regulations shall prevail and must be applied.
1.1. The Online Store available at www.sklep.eurowolle.pl is operated by WIESŁAW ROZYNEK, conducting business activity under the business name PPHU “EUROWOLLE“ WIESŁAW ROZYNEK. He is entered in the Central Register and Information on Economic Activity of the Republic of Poland maintained by the minister competent for economic affairs. He has: the address of the place of business: ul. Wałbrzyska 38, 58-160 Świebodzice, NIP 8860020064, REGON 890022736, e-mail address: sklep@eurowolle.pl, telephone number: (+48) 781 717 717.
1.2. These Terms and Conditions are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision of the Terms and Conditions provides otherwise.
1.3. The controller of personal data processed in the Online Store in connection with the implementation of these Terms and Conditions is the Seller. Personal data are processed for the purposes, for the period, and on the basis of the grounds and rules indicated in the privacy policy published on the Online Store’s website. The privacy policy contains, in particular, the rules regarding the processing of personal data by the Controller in the Online Store, including the grounds, purposes and period of processing personal data and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Store. Use of the Online Store, including making purchases, is voluntary. Similarly, providing personal data by the Service Recipient or Customer using the Online Store is voluntary. Subject to the exceptions indicated in the privacy policy (conclusion of an agreement and the Seller’s statutory obligations).
1.4. Definitions:
BUSINESS DAY – one day from Monday to Friday, excluding public holidays.
REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
ORDER FORM – an Electronic Service, an interactive form available in the Online Store enabling the placing of an Order, in particular by adding Products to an electronic cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable law also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality to which the law grants legal capacity; – who has concluded or intends to conclude a Sales Agreement with the Seller.
CIVIL CODE – the Civil Code Act of 23 April 1964 (Journal of Laws 1964 No. 16, item 93 as amended).
ACCOUNT – an Electronic Service, a set of resources in the Service Provider’s ICT system identified by an individual name (login) and a password provided by the Service Recipient, in which the data provided by the Service Recipient and information about Orders placed by them in the Online Store are stored.
NEWSLETTER – an Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, enabling all Service Recipients using it to automatically receive from the Service Provider cyclical content of subsequent editions of the newsletter containing information about Products, new items and promotions in the Online Store.
PRODUCT – a movable item available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.
TERMS AND CONDITIONS – these Online Store terms and conditions.
ONLINE STORE – the Service Provider’s online store available at: www.sklep.eurowolle.pl.
SELLER; SERVICE PROVIDER – WIESŁAW ROZYNEK, conducting business activity under the business name PPHU “EUROWOLLE“ WIESŁAW ROZYNEK, entered in the Central Register and Information on Economic Activity of the Republic of Poland maintained by the minister competent for economic affairs, having: the address of the place of business: ul. Wałbrzyska 38, 58-160 Świebodzice, NIP 8860020064, REGON 890022736, e-mail address: sklep@eurowolle.pl, telephone number: (+48) 781 717 717.
SALES AGREEMENT – an agreement for the sale of a Product concluded or concluded between the Customer and the Seller via the Online Store.
ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.
SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable law also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality to which the law grants legal capacity; – using or intending to use an Electronic Service.
CONSUMER RIGHTS ACT – the Act of 30 May 2014 on consumer rights (Journal of Laws 2014 item 827 as amended).
ORDER – a declaration of intent of the Customer submitted using the Order Form and aimed directly at concluding the Sales Agreement for a Product with the Seller.
2.1. The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.
Account – use of the Account is possible after the Service Recipient completes jointly two consecutive steps – (1) filling in the Registration Form, (2) clicking the “Next” field. In the Registration Form, it is necessary for the Service Recipient to provide the following data: e-mail address and password.
The Electronic Service Account is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving reasons, delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to: sklep@eurowolle.pl or in writing to: ul. Wałbrzyska 38, 58-160 Świebodzice.
Order Form – use of the Order Form begins when the Customer adds the first Product to the electronic cart in the Online Store. Placing an Order occurs after the Customer completes jointly two consecutive steps – (1) after filling in the Order Form and (2) clicking, on the Online Store’s website after filling in the Order Form, the “Confirm purchase” field – until that moment it is possible to independently modify the entered data (for this purpose one should follow the displayed messages and information available on the Online Store’s website). In the Order Form it is necessary for the Customer to provide the following data concerning the Customer: first and last name/company name, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number and data concerning the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of the Product(s), method of payment. In the case of Customers who are not consumers, it is also necessary to provide the company name and NIP number.
The Electronic Service Order Form is provided free of charge and is one-off in nature; it ends when an Order is placed via it or when the Service Recipient earlier ceases placing an Order via it.
Newsletter – use of the Newsletter occurs after entering, in the “Newsletter” tab visible on the Online Store’s website, the e-mail address to which subsequent editions of the Newsletter are to be sent and clicking the “Sign up” field. You can also subscribe to the Newsletter by selecting the appropriate checkbox when creating an Account – upon creation of the Account, the Service Recipient is subscribed to the Newsletter.
The Electronic Service Newsletter is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving reasons, unsubscribe from the Newsletter (resign from the Newsletter) by sending an appropriate request to the Service Provider, in particular via e-mail to: sklep@eurowolle.pl or in writing to: ul. Wałbrzyska 38, 58-160 Świebodzice.
2.2. Technical requirements necessary to cooperate with the ICT system used by the Service Provider: (1) a computer, laptop or other multimedia device with Internet access. (2) access to e-mail. (3) an up-to-date web browser: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari or Microsoft Edge. (4) recommended minimum screen resolution: 1024×768. (5) enabling in the web browser the ability to store Cookies and support Javascript.
2.3. The Service Recipient is obliged to use the Online Store in a manner compliant with law and good morals. In addition, they should bear in mind respect for personal rights as well as copyright and intellectual property rights of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the facts. The Service Recipient is prohibited from providing unlawful content.
2.4. Complaint procedure:
Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which is indicated in section 6 of the Terms and Conditions) may be submitted by the Service Recipient, for example:
in writing to: ul. Wałbrzyska 38, 58-160 Świebodzice;
in electronic form via e-mail to: sklep@eurowolle.pl;
It is recommended that the Service Recipient include in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the irregularity. (2) the Service Recipient’s request. (3) the contact details of the person submitting the complaint. This will facilitate and speed up the handling of the complaint by the Service Provider. The requirements given in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description.
The Service Provider shall respond to the complaint immediately, no later than within 14 calendar days from the date of its submission.
3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has previously placed an Order using the Order Form in the Online Store in accordance with section 2.1.2 of the Terms and Conditions.
3.2. The Product price displayed on the Online Store’s website is given in Polish zloty and includes taxes. The Customer is informed on the Online Store’s website during the placing of the Order, including at the moment the Customer expresses their will to be bound by the Sales Agreement, about the total price including taxes of the Product being the subject of the Order, as well as about delivery costs (including fees for transport, delivery and postal services) and other costs, and where the amount of these fees cannot be determined – about the obligation to pay them. In the case of shipment outside the territory of the Republic of Poland, the Product price is given in the currency applicable in other countries. The Seller is not responsible for fluctuations in Product prices due to current exchange rates when converting the amount into a foreign currency.
3.3. Procedure for concluding the Sales Agreement in the Online Store using the Order Form
The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has previously placed an Order in the Online Store in accordance with section 2.1.2 of the Terms and Conditions.
After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing takes place by sending the Customer an appropriate e-mail message to the Customer’s e-mail address provided during the placing of the Order, which contains at least the Seller’s statements on receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon the Customer receiving the above e-mail message, a Sales Agreement is concluded between the Customer and the Seller.
3.4. Recording, securing and making available to the Customer the content of the concluded Sales Agreement takes place by (1) making these Terms and Conditions available on the Online Store’s website and (2) sending the Customer the e-mail message referred to in section 3.3.2 of the Terms and Conditions. The content of the Sales Agreement is additionally recorded and secured in the Seller’s Online Store IT system.
4. METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT
4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement:
Cash on delivery upon receipt of the shipment.
Cash upon personal collection.
Bank transfer to the Seller’s bank account.
Electronic payments and payment by payment card via the Przelewy24.pl service – current available payment methods are specified on the Online Store’s website in the information tab concerning payment methods and on the website http://www.przelewy24.pl/.
Settlements of transactions made by electronic payments and payment card are carried out according to the Customer’s choice via the Przelewy24.pl service. Electronic and payment card processing is provided by:
Przelewy24.pl – PayPro S.A., Settlement Agent with its registered office in Poznań (registered office address: ul. Kanclerska 15, 60-327 Poznań), entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000347935, NIP 7792369887, Regon 301345068.
4.2. Payment deadline:
If the Customer chooses payment by bank transfer, electronic payments or payment card, the Customer is obliged to make payment within 2 calendar days from the date of conclusion of the Sales Agreement.
If the Customer chooses cash on delivery upon receipt of the shipment or cash upon personal collection, the Customer is obliged to make payment upon receipt of the shipment.
5. COST, METHODS AND DEADLINE FOR DELIVERY AND COLLECTION OF THE PRODUCT
5.1. Delivery of the Product is available both within the territory of the Republic of Poland and outside the country.
5.2. Delivery of the Product to the Customer is payable unless the Sales Agreement provides otherwise. Delivery costs of the Product (including fees for transport, delivery and postal services) are indicated to the Customer on the Online Store’s website in the information tab concerning delivery costs and during the placing of the Order, including at the moment the Customer expresses their will to be bound by the Sales Agreement. In the case of shipment outside the territory of the Republic of Poland, shipping costs are determined individually depending on the destination country, the dimensions and weight of the shipment.
5.3. Personal collection of the Product by the Customer is free of charge.
5.4. The Seller provides the Customer with the following methods of delivery or collection of the Product:
Courier shipment, cash-on-delivery courier shipment.
Pallet shipment.
Personal collection available at: ul. Wałbrzyska 38, 58-160 Świebodzice – on Business Days, from 07:00 to 15:00.
5.5. The delivery time of the Product to the Customer is up to 30 Business Days, unless a shorter period is specified in the description of a given Product or during the placing of the Order. In the case of Products with different delivery times, the delivery time is the longest specified period, which however may not exceed 30 Business Days. The beginning of the delivery period of the Product to the Customer is counted as follows:
If the Customer chooses payment by bank transfer, electronic payments or payment card – from the date the Seller’s bank account or settlement account is credited.
If the Customer chooses cash on delivery – from the date of conclusion of the Sales Agreement.
5.6. The time for the Product to be ready for collection by the Customer – if the Customer chooses personal collection of the Product, the Product will be ready for collection by the Customer within up to 7 Business Days, unless a shorter period is specified in the description of a given Product or during the placing of the Order. In the case of Products with different readiness times for collection, the readiness time for collection is the longest specified period, which however may not exceed 7 Business Days. The Customer will be additionally informed by the Seller about the Product being ready for collection. The beginning of the period for the Product to be ready for collection by the Customer is counted as follows:
If the Customer chooses payment by bank transfer, electronic payments or payment card – from the date the Seller’s bank account or settlement account is credited.
If the Customer chooses cash upon personal collection – from the date of conclusion of the Sales Agreement.
6. PRODUCT COMPLAINTS
6.1. The basis and scope of the Seller’s liability towards the Customer if the sold Product has a physical or legal defect (statutory warranty) are specified by generally applicable provisions of law, in particular in the Civil Code (including Articles 556-576 of the Civil Code).
6.2. The Seller is obliged to deliver the Product to the Customer free of defects.
6.3. A complaint may be submitted by the Customer, for example:
in writing to: ul. Wałbrzyska 38, 58-160 Świebodzice;
in electronic form via e-mail to: sklep@eurowolle.pl;
6.4. It is recommended that the Customer include in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a request for the method of bringing the Product into conformity with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person submitting the complaint – this will facilitate and speed up the handling of the complaint by the Seller. The requirements given in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description.
6.5. The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. If a Customer who is a consumer, exercising rights under the statutory warranty, has demanded replacement of the item or removal of the defect or has submitted a statement on price reduction specifying the amount by which the price is to be reduced, and the Seller has not responded to that request within 14 calendar days, it shall be deemed that the Seller has accepted the request as justified.
6.6. A Customer exercising rights under the statutory warranty is obliged to deliver the defective Product to: ul. Wałbrzyska 38, 58-160 Świebodzice. In the case of a Customer who is a consumer, the cost of delivering the Product is borne by the Seller. If, due to the nature of the Product or the manner of its installation, delivery of the Product by a Customer who is a consumer would be excessively difficult, the Customer is obliged to make the Product available to the Seller at the place where the Product is located.
6.7. Pursuant to Article 558 § 1 of the Civil Code, the Seller’s liability under the statutory warranty for the Product towards a Customer who is not a consumer is excluded.
7. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
7.1. Detailed information regarding the possibility for a Customer who is a consumer to use out-of-court methods of handling complaints and pursuing claims and the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
7.2. A contact point also operates at the President of the Office of Competition and Consumer Protection (telephone: 22 55 60 333, email: kontakt.adr@uokik.gov.pl or written address: Pl. Powstańców Warszawy 1, 00-030 Warszawa.), whose task is, among other things, to provide assistance to consumers in matters concerning out-of-court resolution of consumer disputes.
7.3. The consumer has the following exemplary possibilities of using out-of-court methods of handling complaints and pursuing claims: (1) an application for dispute resolution to a permanent consumer arbitration court (more information at: http://www.spsk.wiih.org.pl/); (2) an application for out-of-court dispute resolution to the provincial inspector of the Trade Inspection (more information on the website of the inspector competent for the place of business of the Seller); and (3) assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumers’ Federation, Polish Consumers Association). Advice is provided, among other things, by e-mail at porady@dlakonsumentow.pl and via the consumer helpline at 801 440 220 (helpline open on Business Days from 8:00 to 18:00, call charge according to the operator’s tariff).
7.4. At http://ec.europa.eu/consumers/odr there is a platform of the online dispute resolution system between consumers and entrepreneurs at the EU level (ODR platform). The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales agreement or a service agreement (more information on the platform itself or on the website of the Office of Competition and Consumer Protection: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).
8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT
8.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for the costs specified in section 8.8 of the Terms and Conditions. To meet the deadline, it is sufficient to send the statement before it expires. The statement of withdrawal from the contract may be submitted, for example:
in writing to: ul. Wałbrzyska 38, 58-160 Świebodzice;
in electronic form via e-mail to: sklep@eurowolle.pl;
8.2. An exemplary model withdrawal form is included in Annex No. 2 to the Consumer Rights Act and is additionally available in section 11 of the Terms and Conditions. The consumer may use the model form, but it is not mandatory.
8.3. The withdrawal period begins:
for a contract under which the Seller delivers the Product, being obliged to transfer its ownership (e.g., a Sales Agreement) – from the moment the consumer or a third party indicated by the consumer other than the carrier takes possession of the Product, and in the case of a contract which: (1) covers multiple Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part; or (2) consists in regular delivery of Products for a specified period – from taking possession of the first of the Products;
for other contracts – from the date of conclusion of the contract.
8.4. In the event of withdrawal from a distance contract, the contract shall be deemed not to have been concluded.
8.5. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receiving the consumer’s statement of withdrawal from the contract, refund to the consumer all payments made by the consumer, including the costs of delivery of the Product (except for additional costs resulting from the consumer’s chosen method of delivery other than the cheapest ordinary method of delivery available in the Online Store). The Seller shall make the refund using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not involve any costs for the consumer. If the Seller has not offered to collect the Product from the consumer, the Seller may withhold the refund of payments received from the consumer until the Product is received back or until the consumer provides proof of having sent it back, whichever occurs first.
8.6. The consumer is obliged to immediately, no later than within 14 calendar days from the day on which they withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to send the Product back before it expires. The consumer may return the Product to: ul. Wałbrzyska 38, 58-160 Świebodzice.
8.7. The consumer is liable for any diminution in the value of the Product resulting from using it in a manner going beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.
8.8. Possible costs related to the consumer’s withdrawal from the contract, which the consumer is obliged to bear:
If the consumer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery available in the Online Store, the Seller is not obliged to refund to the consumer the additional costs incurred by the consumer.
The consumer bears the direct costs of returning the Product.
In the case of a Product that is a service, the performance of which – at the consumer’s express request – began before the expiry of the withdrawal period, the consumer who exercises the right of withdrawal from the contract after making such a request is obliged to pay for the services performed up to the moment of withdrawal from the contract. The amount to be paid is calculated proportionally to the scope of the service performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the performed service.
8.9. The right of withdrawal from a distance contract does not apply to the consumer in relation to contracts:
(1) for the provision of services, if the Seller has fully performed the service with the consumer’s express consent, who was informed before the performance began that after the Seller’s performance they would lose the right to withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period; (3) in which the subject of performance is a non-prefabricated Product manufactured according to the consumer’s specifications or serving to meet the consumer’s individualized needs; (4) in which the subject of performance is a Product that deteriorates quickly or has a short shelf life; (5) in which the subject of performance is a Product delivered in a sealed package which cannot be returned after opening due to health protection or hygiene reasons, if the package was opened after delivery; (6) in which the subject of performance are Products which, after delivery, due to their nature, become inseparably connected with other items; (7) in which the subject of performance are alcoholic beverages, the price of which was agreed at the conclusion of the Sales Agreement and the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the Seller has no control; (8) in which the consumer expressly requested the Seller to visit them for the purpose of carrying out urgent repair or maintenance; if the Seller additionally provides services other than those the consumer requested or supplies Products other than spare parts necessary to carry out the repair or maintenance, the right of withdrawal from the contract applies to the additional services or Products; (9) in which the subject of performance are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; (10) for the delivery of newspapers, periodicals or magazines, with the exception of a subscription contract; (11) concluded by way of a public auction; (12) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the date or period of performance of the service; (13) for the supply of digital content that is not recorded on a tangible medium, if the performance began with the consumer’s express consent before the expiry of the withdrawal period and after the consumer was informed by the Seller about the loss of the right to withdraw from the contract.
8.10. The provisions contained in this section 8 of the Terms and Conditions concerning the consumer apply from 1 January 2021 and, for contracts concluded from that date, also to a Service Recipient or Customer who is a natural person concluding a contract directly related to their business activity, where the content of that contract indicates that it does not have a professional character for that person, resulting in particular from the subject matter of the business activity carried out by them, made available pursuant to the provisions on the Central Register and Information on Economic Activity.
9. PROVISIONS CONCERNING ENTREPRENEURS
9.1. This section 9 of the Terms and Conditions and all provisions contained therein are addressed to and thus bind exclusively the Customer or Service Recipient who is not a consumer, and from 1 January 2021 and for contracts concluded from that date also not being a natural person concluding a contract directly related to their business activity, where the content of that contract indicates that it does not have a professional character for that person, resulting in particular from the subject matter of the business activity carried out by them, made available pursuant to the provisions on the Central Register and Information on Economic Activity.
9.2. The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving reasons and does not give rise to any claims on the part of the Customer against the Seller.
9.3. The Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.
9.4. The Service Provider may terminate the agreement for the provision of the Electronic Service with immediate effect and without indicating reasons by sending the Service Recipient an appropriate statement.
9.5. The liability of the Service Provider/Seller towards the Service Recipient/Customer, regardless of its legal basis, is limited – both within a single claim and for all claims in total – to the amount of the price paid and the delivery costs under the Sales Agreement, but not more than one thousand zloty. The monetary limitation referred to in the previous sentence applies to all claims directed by the Service Recipient/Customer against the Service Provider/Seller, including in the absence of a concluded Sales Agreement or claims unrelated to the Sales Agreement. The Service Provider/Seller is liable towards the Service Recipient/Customer only for typical damages foreseeable at the time of conclusion of the contract and is not liable for lost profits. The Seller is also not liable for delays in the transport of the shipment.
9.6. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court having jurisdiction due to the registered office of the Seller/Service Provider.
10. FINAL PROVISIONS
10.1. Agreements concluded via the Online Store are concluded in Polish.
10.2. Amendments to the Terms and Conditions:
The Service Provider reserves the right to make changes to the Terms and Conditions for important reasons, i.e.: changes in legal regulations; changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.
In the case of concluding, on the basis of these Terms and Conditions, agreements of a continuous nature (e.g., provision of an Electronic Service – Account), the amended Terms and Conditions bind the Service Recipient if the requirements set out in Articles 384 and 384[1] of the Civil Code have been met, i.e. the Service Recipient was properly notified of the changes and did not terminate the agreement within 15 calendar days from the date of notification. In the event that the amendment to the Terms and Conditions results in the introduction of any new fees or an increase in existing ones, the Service Recipient has the right to withdraw from the agreement.
In the case of concluding, on the basis of these Terms and Conditions, agreements of a nature other than continuous agreements (e.g., a Sales Agreement), changes to the Terms and Conditions will not in any way infringe the acquired rights of Service Recipients/Customers before the effective date of the changes to the Terms and Conditions; in particular, changes to the Terms and Conditions will not affect Orders already being placed or placed, and Sales Agreements concluded, performed or completed.
10.3. In matters not regulated in these Terms and Conditions, generally applicable provisions of Polish law apply, in particular: the Civil Code; the Act on the provision of services by electronic means of 18 July 2002 (Journal of Laws 2002 No. 144, item 1204 as amended); the Consumer Rights Act; and other relevant generally applicable provisions of law.
11. MODEL WITHDRAWAL FORM
(TERMS AND CONDITIONS – ANNEX NO. 2 TO THE CONSUMER RIGHTS ACT)
Model withdrawal form
(this form should be completed and returned only if you wish to withdraw from the contract)
– Addressee:
PPHU “EUROWOLLE“ WIESŁAW ROZYNEK
ul. Wałbrzyska 38, 58-160 Świebodzice
www.eurowolle.pl
sklep@eurowolle.pl
– I/We(*) hereby inform/inform(*) of my/our withdrawal from the sales contract of the following items(*)/the delivery contract of the following items(*)/the contract for specific work consisting in the execution of the following items(*)/for the provision of the following service(*)
– Date of conclusion of the contract(*)/receipt(*)
– Consumer(s) name and surname
– Consumer(s) address
– Consumer(s) signature (only if the form is sent in paper version)
– Date
(*) Delete as appropriate. re
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